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Recent Blog Posts
Firefly acquired by Pegasystems
I’m incredibly excited to announce today that Firefly has entered into an agreement to be acquired by Pegasystems. Over the past 2 years, we’ve worked hard to become the technology... [ Read More ]
Want to work on Firefly with us this summer?
We’re looking for talented students to work with us this summer at Firefly (http://usefirefly.com/). All three cofounders are highly technical – 25 years of combined coding experience... [ Read More ]
Learn More About Cobrowsing
On this blog we write a lot about companies that do great customer support, and about companies that use us as part of their support flow. We’re starting another blog at... [ Read More ]
Customer Support At Less Accounting – Support Tools and Support Organization
A few weeks ago we sat down to talk with Annette Fidelino who manages support for LessAccounting.com one of Firefly’s customers. Read on to hear about LessAccounting does great customer... [ Read More ]
My Experience at Firefly: What It’s Like to Intern at an Early Stage Startup
There are a lot of blogs and articles out there about what it’s like to work at a startup, but I don’t feel like any really convey the experience I have had at North. That’s... [ Read More ]
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