Firefly is a co-browsing software that makes customer service faster and easier.

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Recent Blog Posts


Firefly acquired by Pegasystems

I’m incredibly excited to announce today that Firefly has entered into an agreement to be acquired by Pegasystems. Over the past 2 years, we’ve worked hard to become the technology...   [ Read More ]


Want to work on Firefly with us this summer?

We’re looking for talented students to work with us this summer at Firefly ( All three cofounders are highly technical – 25 years of combined coding experience...   [ Read More ]


Learn More About Cobrowsing

On this blog we write a lot about companies that do great customer support, and about companies that use us as part of their support flow. We’re starting another blog at...   [ Read More ]


Customer Support At Less Accounting – Support Tools and Support Organization

A few weeks ago we sat down to talk with Annette Fidelino who manages support for one of Firefly’s customers. Read on to hear about LessAccounting does great customer...   [ Read More ]


My Experience at Firefly: What It’s Like to Intern at an Early Stage Startup

There are a lot of blogs and articles out there about what it’s like to work at a startup, but I don’t feel like any really convey the experience I have had at North.  That’s...   [ Read More ]


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