Freshdesk, a web 2.0 SaaS helpdesk, allows you to support customers via email, phone, web & even Twitter & Facebook.

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Recent Blog Posts


Hello world!

Welcome to Freshdesk Blogs Sites. This is your first post. Edit or delete it, then start blogging! The post Hello world! appeared first on Freshdesk Blogs - Our Blog on Customer Support, Startups...   [ Read More ]


The Future of Customer Support

The field of customer support has been garnering more and more importance in recent times. As companies begin to realize the value added by having a first-rate customer service team, there have...   [ Read More ]


Fresh out of the Marketplace Oven!

In this month’s roundup, we are excited to announce that the Freshworks Marketplace has hit 500 apps! That’s right, we now have 500 apps across Freshdesk, Freshservice, and Freshsales....   [ Read More ]


A Step-by-step Guide for E-commerce Customer Service Strategy

If you wish to win, first do what everyone else is already doing.  Then move to something that many can’t do. Then work on something that would give you an edge over the others. To...   [ Read More ]


Why It’s Important to Give Customer Support a Seat at the Product Table

Support is no longer a role where you’re just expected to answer the questions of customers. Support has grown to be a role which influences the decisions of every other department, and...   [ Read More ]


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