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Recent Blog Posts

22JUN

Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo

This is the fourth part in our mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in their role. Hero: Ade...   [ Read More ]

8JUN

Customer Support Heroes: How Director of Customer Support Jodi Miller brought together the distributed support teams at PayByPhone

This is the third part in our mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in their role. Hero: Jodi...   [ Read More ]

6JUN

Geckobot 2: Judgment Day

Heather Jones joined Geckoboard as Customer Success Champion in 2017. She has a keen interest in AI and last year she built Geckoboard’s first Customer Success Bot. Here she tells us...   [ Read More ]

4JUN

Customer Support Heroes: How Head of Customer Services Johann Loibl efficiently scaled customer support at Zip Co

This is the second part in our mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in their role. Hero: Johann...   [ Read More ]

23MAY

Zendesk & Geckoboard: Some Suite Improvements

At Geckoboard we’re big fans of removing complexity where it’s not needed, so we were particularly excited last week when our friends at Zendesk launched The Zendesk Suite! The...   [ Read More ]

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