Recent Blog Posts
A KPI is a numeric measure of performance for any activity that’s important to your business.
Sometimes known as a ‘performance measure,’ the term KPI is often used... [ Read More ]
Last year our friends at Zendesk launched The Zendesk Suite — a one-stop solution for companies looking to provide amazing omnichannel customer service across email, phone and live chat.... [ Read More ]
You don’t need to be a designer to build a dashboard that clearly communicates your key goals and metrics. Whether you’re just getting started or have a dashboard in need of a rethink,... [ Read More ]
For all the many, many tools and services your business might be using day-to-day, there’s a good chance your most important business metrics are stored in a humble database.
First... [ Read More ]
This is the fourth part in our mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in their role.
Hero: Ade... [ Read More ]