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Recent Blog Posts

23MAY

Zendesk & Geckoboard: Some Suite Improvements

At Geckoboard we’re big fans of removing complexity where it’s not needed, so we were particularly excited last week when our friends at Zendesk launched The Zendesk Suite! The...   [ Read More ]

21MAY

Customer Support Heroes: The happiness-centered CS department with a human touch at DataBank IMX

This is the first part in our new series of stories from unsung heroes in the world of customer support management, who share what has helped them succeed in their role. Hero: Cory Archer...   [ Read More ]

28MAR

New Pipedrive integration - spend less time digging into your KPIs and more time selling!

In a busy sales team it’s almost impossible for everyone to know how the team is doing at any given moment and how individuals are contributing towards goals. Yet sharing up-to-date...   [ Read More ]

28MAR

Deciphering information and misinformation: Inspired by the book "A Field Guide to Lies and Statistics"

They are in combat side-by-side, staring back at you like identical twins, one of them will help you and the other one will hurt you, who are they? They are information and misinformation, writes...   [ Read More ]

14MAR

Customer Story: How Avail focused on KPIs and went from scrappy startup to scale-up

Avail is building a community of responsible landlords and tenants by providing them with education, end-to-end tools, such as tenant screening, and customer service to support them in their rental...   [ Read More ]

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