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Recent Blog Posts


What is a key performance indicator (KPI)?

A KPI is a numeric measure of performance for any activity that’s important to your business. Sometimes known as a ‘performance measure,’ the term KPI is often used...   [ Read More ]


Zendesk certifies Geckoboard as Suite Ready - get three months of Geckoboard free

Last year our friends at Zendesk launched The Zendesk Suite — a one-stop solution for companies looking to provide amazing omnichannel customer service across email, phone and live chat....   [ Read More ]


How to design and build a great dashboard

You don’t need to be a designer to build a dashboard that clearly communicates your key goals and metrics. Whether you’re just getting started or have a dashboard in need of a rethink,...   [ Read More ]


New SQL databases integration - easily add metrics from MySQL, PostgreSQL and Redshift databases to your dashboard

For all the many, many tools and services your business might be using day-to-day, there’s a good chance your most important business metrics are stored in a humble database. First...   [ Read More ]


Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo

This is the fourth part in our mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in their role. Hero: Ade...   [ Read More ]


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