Help Scout is a simple help desk that keeps track of your customer relationships and history automatically.

Tags: support

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Recent Blog Posts


The 8 Best Ways to Collect Customer Feedback

Collecting and acting upon customer feedback is a must for any business looking to provide users with the products they need. Customer feedback guides and informs your decision making and...   [ Read More ]


Release Notes: January

Release Notes is our regular update that highlights the recent product improvements we’ve made so you can easily stay up-to-date on what’s new. Here’s a roundup of everything...   [ Read More ]


15 Customer Service Skills Every Employee Needs

There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing...   [ Read More ]


How to Tell It’s Time to Ditch Your Shared Email Inbox

Email distribution lists and shared mailboxes may seem like the simplest ways to tackle customer service — and in some cases, they are. If you’re a small company — or you started...   [ Read More ]


The Best Customer Support, Service, Success, and Experience Conferences for 2018

While a number of larger, more generalized conferences have a customer-focused track, it can be challenging to find quality events that cater specifically to customer-facing professionals. So...   [ Read More ]


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