Help Scout is a simple help desk that keeps track of your customer relationships and history automatically.

Tags: support

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Recent Blog Posts

3MAY

Customer Intimacy: How to Maintain It at Scale

The companies that are winning today — the fastest-growing companies in history that are dominating their markets, like Amazon, Dropbox, Slack, and Warby Parker — all have something in...   [ Read More ]

2MAY

April Release Notes: GDPR, Beacon 2.0, and Notification Updates

Release Notes is our regular update that highlights the recent product improvements we’ve made so you can easily stay up-to-date on what’s new. April showers bring GDPR updates,...   [ Read More ]

26APR

How to Rebuild Customer Loyalty After a Data Security Breach

No doubt you’ve heard of Equifax. The credit reporting company experienced one of the biggest data security breaches in history last summer when hackers exploited the company’s known...   [ Read More ]

19APR

Beacon 2.0 Preview: The User Interface

As you may know, we’ve been hard at work on an all-new version of our Beacon product, which will include an optional live chat feature. First, we previewed Beacon’s new features. Next,...   [ Read More ]

5APR

4 Ways to Keep Ambitious Support Team Members Engaged

Developing your customer service team members and keeping them happy doesn’t necessarily need to involve approaching the CFO for additional budget. To be sure, fair salaries and clear career...   [ Read More ]

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