Help Scout is a simple help desk that keeps track of your customer relationships and history automatically.

Tags: support

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Recent Blog Posts

14OCT

October Release Notes

Release Notes is our monthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. This month we’re waving from the...   [ Read More ]

10OCT

What Is Contextual Support, and Why Is It Critical to Live Chat Software?

There’s no static formula for what customers want. As technology evolves — and the way we interact with customers evolves with it — preferences change, too. Although fast, helpful...   [ Read More ]

26SEP

How Our Design Team Collaborates Remotely

Our Design team at Help Scout is distributed across three continents and five time zones — working remotely, but paired closely with Engineering, Marketing and Content teams located in a...   [ Read More ]

19SEP

What Is Support-Driven Growth?

Plenty of companies pay lip service to customer service being the heart of the business. With Support-Driven Growth, it actually is. To the uninitiated, “Support-Driven Growth” might...   [ Read More ]

11SEP

September Release Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More

Release Notes is our monthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.   [ Read More ]

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