Intercom is a customer relationship management and messaging tool for web businesses.

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Recent Blog Posts

23MAR

Lyft’s Monal Chokshi on lightweight user research

Your product starts and ends with your users. They’re at the core of all aspects of your business,... The post Lyft’s Monal Chokshi on lightweight user research appeared first on Inside...   [ Read More ]

22MAR

What voice UI is good for (and what it isn’t)

Voice is either a genius technology whose time has finally come, or the most overhyped waste of time... The post What voice UI is good for (and what it isn’t) appeared first on Inside Intercom.   [ Read More ]

21MAR

The Big Red Button: why we sacrificed capability for availability

When your company is experiencing growth, you need to concentrate on mitigating downtime – even when that means... The post The Big Red Button: why we sacrificed capability for availability...   [ Read More ]

20MAR

Design principles: what to do when nobody is using your feature

When we released our new messenger last year, we added the ability for customers to create rich, personal... The post Design principles: what to do when nobody is using your feature appeared first...   [ Read More ]

17MAR

Q&A: Can non-technical product managers be successful?

People come into product management from a variety of paths, including design, engineering, customer support and customer success.... The post Q&A: Can non-technical product managers be...   [ Read More ]

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