Intercom is a customer relationship management and messaging tool for web businesses.

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Recent Blog Posts


The recipe for developing your career as a product designer

When it comes to career growth, the way you go about doing your work is just as important as great performance. Here are seven key behaviors we look for in product designers. The post The recipe...   [ Read More ]


A behind-the-scenes look at building Product Tours

Product Tours is a simple tool to help teams create great user onboarding experiences. But like any launch, the story of how this product came about is anything but simple. The post A...   [ Read More ]


The art of the customer follow-up and delightful customer service

Part of the ritual of eating a meal in a good restaurant is the waiter asking if you’re enjoying your... The post The art of the customer follow-up and delightful customer service appeared...   [ Read More ]


The Agile Arrow – a visual framework for managing complex sales deals

Large, complex deals require a different level of visibility. Here’s how the Agile Arrow enables you to stay on top of deal progress and quickly adapt to changing dynamics. The post The...   [ Read More ]


A content-first approach to product onboarding

The words you use in your product's onboarding experience are key to helping users understand what your product does and how to use it. Here’s an approach and a few tools to write a great...   [ Read More ]


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