Intercom is a customer relationship management and messaging tool for web businesses.

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Recent Blog Posts

22MAY

Use exploratory research to keep innovative teams going

In today’s data-driven world, the idea of using research to build great tech companies has gone from being... The post Use exploratory research to keep innovative teams going appeared first...   [ Read More ]

22MAY

Announcing Intercom on Marketing – the print and audio edition

Today we’re launching our latest print and audiobook – Intercom on Marketing. Published in a digital format back... The post Announcing Intercom on Marketing – the print and audio...   [ Read More ]

21MAY

Design leadership as a subversive activity

Design management can be a strange beast. On the one hand, you work your butt off to stack... The post Design leadership as a subversive activity appeared first on Inside Intercom.   [ Read More ]

18MAY

Why your growth depends on taking risks with your hiring strategy

There’s a key turning point for your hiring strategy in a rapidly scaling team or organization. The inflection... The post Why your growth depends on taking risks with your hiring strategy...   [ Read More ]

17MAY

Bob Moesta on unpacking customer motivations with Jobs-to-be-Done

Why does someone switch from one product to another? It’s rarely the first reason they’ll offer. You have... The post Bob Moesta on unpacking customer motivations with Jobs-to-be-Done...   [ Read More ]

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