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Recent Blog Posts


3 Big Ideas from the NRF Big Show for Small Retail Success

Today's article comes from Tim Parry, who's been covering the retail and eCommerce industry for the last 10+ years now. Last month, Tim attended the retail industry's largest tradeshow and returned...   [ Read More ]


The power of love: How to turn Valentine’s Day customers into lifelong customers

Today's post comes from our friends at BigCommerce, the all-in-one shopping cart software that helps you accept payments, grow sales, and builld a gorgeous website (and bonus: integrates with Olark...   [ Read More ]


Does live chat work? How to measure success analytically

When first starting with live chat for your website, there are a LOT of options for tools and platforms that you can use alongside chat to improve your customer experience. I mean, this...   [ Read More ]


The history of CRM software: How did we get here and where are we headed?

Happy New Year! In the past, we've talked about why it's important to connect live chat with a CRM: it helps keep sales leads and customer records in order; and will make future customer...   [ Read More ]


How to reach Olark during the 2016 holidays

Can you believe that it's almost 2017?  At Olark we end each year with a reduced support schedule to give our entire team an opportunity to reflect and spend time with their families....   [ Read More ]


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