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Recent Blog Posts


Make Your Business Human: Shared Intimacy

You may have noticed the new Olark homepage with the credo, "Make your business human." As part of this new look and feel, we've asked our friends to share how they make their business...   [ Read More ]


Why All Hands Support is beneficial for public relations (Updated)

All Hands Support is our way of getting everyone on the team to contribute to customer support. It means that every week, every team member, even me, the PR guy, logs on for a three hour customer...   [ Read More ]


How to handle customer complaints effectively

An essential part of onboarding new customer support operators is teaching them the right way to talk to customers who aren't happy. Today Alex Ivanovs,...   [ Read More ]


5 benefits of using a simple CRM

What's a CRM? When we use the term it typically means a customer relationship management (CRM) platform - a piece of software that makes it easy to get an at-a-glance view of every interaction a...   [ Read More ]


How ClickMechanic uses Olark Live Chat to take Guesswork Out of Auto Repairs

Bruce Springsteen once admitted, while introducing one of his many songs about car culture, “When I get under the hood, it’s like Alice lost in Wonderland. I don’t know about that...   [ Read More ]


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