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Recent Blog Posts

16JUN

Why All Hands Support is beneficial for public relations (Updated)

All Hands Support is our way of getting everyone on the team to contribute to customer support. It means that every week, every team member, even me, the PR guy, logs on for a three hour customer...   [ Read More ]

11JUN

How to handle customer complaints effectively

An essential part of onboarding new customer support operators is teaching them the right way to talk to customers who aren't happy. Today Alex Ivanovs,...   [ Read More ]

1JUN

5 benefits of using a simple CRM

What's a CRM? When we use the term it typically means a customer relationship management (CRM) platform - a piece of software that makes it easy to get an at-a-glance view of every interaction a...   [ Read More ]

18MAY

How ClickMechanic uses Olark Live Chat to take Guesswork Out of Auto Repairs

Bruce Springsteen once admitted, while introducing one of his many songs about car culture, “When I get under the hood, it’s like Alice lost in Wonderland. I don’t know about that...   [ Read More ]

17MAY

5 Affordable DIY Digital Business Solutions

Today's guest post comes from Ashley Dull, Finance Editor at Digital Brands, Inc., where she oversees content published on CardRates.com and BadCredit.org. Ashley works closely with industry...   [ Read More ]

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