Recent Blog Posts
Thank you, customers, for helping Olark win gold in the "Customer Service Department of the Year" category
If you're not familiar with The Stevie Awards for Sales & Customer Service, they... [ Read More ]
How are you tracking live chat leads?
If your current system for tracking leads in your sales funnel or support queue involves a spreadsheet, or matching transcripts with emails, or post-it notes... [ Read More ]
When last we heard from our intrepid traveler Ted, he was wandering the brave new world of chatbots in search of a pair of pants. Ted's first adventure took him to a few different platforms... [ Read More ]
Maintaining consistency and immediacy when faced with a question like, "How are you better than your competitor?" can be tricky for anyone. Even more so when that question comes in over live chat.... [ Read More ]
Build a company your customers love with more human, more helpful customer support tools.
The following article was written by Mat Patterson, Customer Evangelist at Help Scout. It coincides with a... [ Read More ]