Olark lets you talk to the people on your website.

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Recent Blog Posts

19APR

Improve your customer experience with the new Visitor Cobrowsing PowerUp

You know the feeling: you’re on a chat with a customer, and trying to explain exactly where the “Add More” button is.   [ Read More ]

18APR

Managing a successful customer service team: How to prioritize like a farmer

This is the second post in Rhoda’s Tips from a Farmer series. Read her first post on working smarter, not harder.   [ Read More ]

12APR

Five quick tips on how to say no to customers

Saying no to a customer is one of the toughest parts of any sales or support job. Whether you’re telling someone that your product doesn’t have the feature they’re asking for,...   [ Read More ]

1APR

A public apology to our otherworldly customers

At Olark, we deeply value inclusion and diversity. It has recently come to our attention that our motto “Make Business Human” is anthropocentric and excludes other sapient life forms.   [ Read More ]

30MAR

The Future of Customer Service in the UK

This article is the third in our series on Customer Service trends in the United Kingdom. In part 1, our friends at Bynder explored the rise of self-serve business data. In part 2 we discussed the...   [ Read More ]

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