Manage your support email, FAQs and reporting with ease

Tags: support, faq

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Recent Blog Posts

11MAR

New Phrase Expanding

We are always striving to speed up your workflow in Snappy and today we are proud to release a new feature to make inserting phrases faster. When you start typing your phrase a select list pops...   [ Read More ]

31JAN

Campaign Monitor Integration

Snappy includes a Campaign Monitor App that will allow you to subscribe contacts into a list you specify. You can set this up inside the "Apps" section of Snappy. Here is the setup form: After...   [ Read More ]

30JAN

HipChat Integration

Snappy includes a HipChat integration that will allow you to automatically push tickets and wall posts to your chat room. You can set this up inside the "Apps" section of Snappy. Here is the setup...   [ Read More ]

22JAN

Batch Tagging

Managing tags across tickets in Snappy has been a pain, and we are proud to introduce a new batch tagging feature to make this a breeze. Now you can easily add and remove tags on multiple tickets...   [ Read More ]

17JAN

Custom Domains

We are proud to release another new feature for Snappy. We have had a lot of requests for the ability to use your own subdomains in the faqs and today we have rolled this feature out. You can...   [ Read More ]

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