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Recent Blog Posts


Healthcare chatbot diagnosis: will consumers trust them with their health?

Technology has transformed many things in our day-to-day lives. Just about anything can be accessed via a computer or app—including health and wellness resources. As consumers become more...   [ Read More ]


UserTesting success story: A hospital system uses digital experiences as ultimate “display” of best in patient care

A regional hospital system wanted to explore using technology to address an outdated communications practice that was proving unsatisfactory to hospital staff and patients alike. As standard in...   [ Read More ]


How we leverage UserTesting: How marketers can bridge the empathy gap

Recently, we launched a five-part webinar series to help showcase the many creative ways UserTesting can be used across organizations. In the series, we’ll delve into how our teams in Design,...   [ Read More ]


What is customer empathy? 9 industry experts weigh in

The Age of the Customer has arrived and embedded itself across every industry. Customer empathy—something that may have seemed like a buzzword or lip-service in the past, has proved to be a...   [ Read More ]


Share your insights in UserTesting’s 2019 Customer Experience Industry Survey

It’s time for UserTesting’s sixth annual industry survey of CX, UX, Product, Marketing, Design, and Research leaders! Join thousands of other professionals and weigh in on how customer...   [ Read More ]


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