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Recent Blog Posts


[Live webinar] The Streaming Media CX Index: What customers expect from SVOD experiences

With 22 million people in the U.S. “cutting the cord,” traditional one-size-fits-all approaches to media and entertainment must change rapidly to meet and exceed the evolving...   [ Read More ]


Talking to real people, in real time: How to create scripts for Live Conversation

Talking with people in their own environments is the perfect way to gather information about their wants, needs, and preferences so that you can create great products that resonate with your...   [ Read More ]


Forrester report: Digital CX more about understanding humans than technology

Analyst firm Forrester recently published a powerful report on Digital CX Trends, 2018 by CX analysts Andrew Hogan, Jennifer Wise, and Kelly Price. Overall, the analysts found that the digital CX...   [ Read More ]


5 top tips for marketers conducting customer experience research

Our recent webinar on how fast human insight is revolutionizing marketing resulted in some great questions from the audience. They mirrored things we hear from many other customers, so we...   [ Read More ]


Relevance is the marketer’s new secret weapon

As a marketer myself, I’m aware of some of the challenges that face brands in an increasingly noisy and competitive marketplace. Walk down the aisle of any supermarket and you’re...   [ Read More ]


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