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Recent Blog Posts


Leveraging fast feedback to deliver great customer experiences, Q&A with the Starbucks UX research team

In a recent webinar, the UX team at Starbucks, Karmin Mauritz, Sr. UX Researcher, Stephanie Connor, UX Research Manager, and Emmerline Wu, UX Researcher, sat down with us to share how their team...   [ Read More ]


Weekly roundup: All about human insight

What is human insight and how can you leverage it to create better customer experiences? Check out these resources find out! 1. What is human insight? Why data alone isn’t enough to create...   [ Read More ]


Introducing the new Learning Navigator and UserTesting CommUnity

For companies today, understanding your customers’ needs, expectations, and desires is a necessary part of doing business—to differentiate from the competition, innovate faster, and...   [ Read More ]


Connecting with customers through live interviews, a Q&A with Verizon’s UX Research Manager, Devin Harold

In a recent webinar Devin Harold, UX Research Manager for Verizon, sat down with us to discuss how his team gets up close and personal with customers through Live Conversation interviews to better...   [ Read More ]


Weekly roundup: all about customer empathy

Closing the empathy gap is the key to creating great customer experiences. But how? Here are our five favorite blog posts about how to incorporate empathy into your decision making. 1. What is...   [ Read More ]


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