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Recent Blog Posts

23APR

Maintain accountability with one simple move

One of the realities of working for a company that genuinely cares about customer service is this: every employee, to a degree, works in the customer service departmentThe post Maintain...   [ Read More ]

21APR

Community tip: what metrics should you be tracking?

By keeping a close eye on your team's current performance, you can start making adjustments to better serve your customers and provide quality serviceThe post Community tip: what metrics should you...   [ Read More ]

17APR

CSM spotlight: how to provide great support through social media

Considering interacting with your customers through social networks? Today is your day! We’re hosting a discussion in our forums today focused on how to provide great support through social...   [ Read More ]

15APR

3 Keys to Building a Kindness Revolution: Q&A with Ed Horrell

Ed Horrell will be joining Zendesk for a live webinar on April 22nd. We talked with Ed about what he’s learned about the customer experience from some of the world’s most-loved...   [ Read More ]

14APR

Tip of the week: providing multiple feeback options

Imagine a situation when you need to provide your customers with more than one option for providing feedback. It could be that you have customers who speak a multiple languages and you want to...   [ Read More ]

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